How to Purchase

How to Purchase from chrom.store

Welcome! We've made purchasing from chrom.store simple and secure through WhatsApp. Follow these easy steps to complete your order:

Step 1: Browse Our Products

Explore our curated selection of products on the website. Each product page includes:

• Detailed product descriptions
• High-quality product images
• Current pricing in USD ($)
• Availability status

Step 2: Contact Us on WhatsApp

When you find a product you'd like to purchase:

1. Click the "Contact on WhatsApp to Buy" button on the product page
2. This will open WhatsApp with a pre-filled message containing:
• The product name
• The price
• Your purchase intent
3. Send the message to start your purchase conversation

Step 3: Complete Your Order

Our sales team will respond to your WhatsApp message promptly. During the conversation, we will:

• Confirm product availability
• Verify your shipping address
• Calculate shipping costs based on your location
• Provide the total amount including any applicable taxes
• Share secure payment options

Payment Methods

We accept the following payment methods:

• Bank Transfer (SEPA)
• Credit/Debit Cards (Visa, Mastercard)
• PayPal
• Cryptocurrency (Bitcoin, Ethereum)

Payment details will be provided securely through WhatsApp after order confirmation.

Step 4: Order Confirmation

After payment is received, you will receive:

• An order confirmation via WhatsApp
• A receipt for your purchase
• Tracking information once your order ships
• Estimated delivery date

Shipping Information

We ship worldwide with DHL, UPS, FedEx, and DPD!

EU customers benefit from faster delivery as orders ship from our European warehouse.

• Germany: 2-3 business days
• European Union: 4-5 business days
• United Kingdom: 4-7 business days
• United States: 10-18 business days
• China: 4-5 business days
• Asia: 5-7 business days
• Australia: 8-12 business days

Express shipping options are available upon request.

Why WhatsApp?

We chose WhatsApp for purchases because it offers:

• Personal Service: Direct communication with our sales team
• Security: End-to-end encrypted conversations
• Convenience: Real-time responses to your questions
• Flexibility: Easy to discuss custom orders or special requests
• Documentation: Complete conversation history of your purchase

Customer Support

Need help with your purchase? Our customer support team is available:

• WhatsApp: +85247150132
• Email: [email protected]
• Hours: Monday-Friday, 9:00 AM - 9:00 PM (HKT)

Returns & Refunds

We offer a 30-day return policy for unused items in original condition. To initiate a return, contact us via WhatsApp with your order number. For more details, see our Shipping & Return Policy.

Frequently Asked Questions

Q: Is it safe to purchase through WhatsApp?
A: Yes! WhatsApp uses end-to-end encryption, and we never request sensitive payment information directly through chat. All payment processing is done through secure, established payment providers.

Q: Can I purchase multiple items at once?
A: Absolutely! Just let us know all the items you're interested in when you contact us, and we'll prepare a combined order for you.

Q: Do you offer bulk discounts?
A: Yes, we offer discounts for bulk orders. Contact us via WhatsApp to discuss your requirements.

Q: What if the product I want is out of stock?
A: Contact us anyway! We can often provide restock dates or suggest similar alternatives.

Ready to Purchase?

Browse our products and click the "Contact on WhatsApp to Buy" button to get started. We look forward to serving you!